Elite Telehealth Care. (“Elite Telehealth Care” “we” or “us”) values your privacy. Elite Telehealth Care
website http://www.elitetelehealthcare.com (the “Site”), as well as the Services, which are accessible
through the Site. Through our Services participating medical professionals and healthcare staff
(“Healthcare Providers” or “Providers”) can provide health care services online to their clients and
information that we obtain about visitors to our Site and users of our Services.
By visiting the Site or using our Services, you agree that your personal information will be handled as
described in this Policy. Your use of our Site and Services, and any dispute over privacy is subject to this
Policy and our Terms of Service, including its applicable limitations on damages and the resolution of
disputes. The Elite Telehealth Care Terms of Service are incorporated by reference into this Policy.
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We may collect information about you directly from you and from third parties, as well as automatically
through your use of our Site or Services.
Information We Collect Directly From You.
Users may browse the informational areas of the Site without registering with. However, registration is
required to use the Services. The Patient can initiate the Services by making an appointment or the
Healthcare Provider can invite Patients to use the Services. After making an appointment or receiving an
invite, the Patient would then need to register for a patient portal account to use the Services.
Patient Registration. Patients must provide certain information, including: name, date of birth, gender,
address, email, mobile and work phone, as well as a user id and password. We may also collect certain
optional information, including: middle name or initial, home phone and other contact info, pharmacy
name and contact details, other demographic information, health insurance information, credit card
number and billing details, picture and communications preferences. In addition, the Patient can
communicate other health-related information to the Healthcare Provider during a video consultation
via the telehealth app.
Other. We also collect other information that you submit on our Site, such as comments and blog
postings (see “User Generated Content” section below). You must submit your name to post a
comment to our blog and you may submit other optional information as well.
Information We Collect Automatically. We may automatically collect the following information about
your use of our Site or Services through cookies, web beacons, and other technologies: your domain
name; your browser type and operating system; web pages you view; links you click; your IP address; a
time and date stamp and the length of time you visit our Site and or use our Services; the referring URL,
or the webpage that led you to our Site; and your browser type. We may combine this information with
other information that we have collected about you, including, where applicable, your user name, name,
HOW WE USE YOUR INFORMATION
We use the information that we gather about you for the following purposes:
To provide our Services.
To communicate with you about your use of our Services, to respond to your inquiries, to provide
technical support and assistance and for other customer service purposes.
To communicate with you regarding the availability of Services on behalf of your Healthcare Provider,
otherwise, we do not market to Patients.
To send you reminders and other information related to your care on behalf of your Healthcare
To tailor the content and information that we may send or display, to offer location customization, and
personalized help and instructions, and to otherwise personalize your experiences while using the Site
or our Services.
To display advertising on our Site.
To better understand how users access and use our Services, both on an aggregated and individualized
basis, in order to improve our Site and Services and respond to user desires and preferences, and for
other research and analytical purposes.
HOW WE SHARE YOUR INFORMATION
We may share the information that we collect about you, including personally identifiable information,
Healthcare Providers. As a Patient, your information will be shared with Healthcare Providers as directed
and consented to by you. Our Services make your Assessments and related information available to your
Healthcare Provider. We will not make information available to Healthcare Providers other than those
with whom you have requested that we share your Assessments. This Policy does not address how
Healthcare Providers will use and disclose information obtained using Elite Telehealth Care. If you
would like this information, you should ask your Healthcare Provider directly for a copy of his/her Notice
of Privacy Practices.
In Response to Legal Process. We also may disclose the information we collect from you in order to
comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a
subpoena in compliance with applicable privacy laws.
To Protect Us and Others. We also may disclose the information we collect from you to the extent
permitted by law, where we believe it is necessary to investigate, prevent, or take action regarding
illegal activities, suspected fraud, situations involving potential threats to the safety of any person,
Aggregate and De-Identified Information. We may share aggregate or de-identified information about
users with third parties for marketing, advertising, research or similar purposes.
Services. We may combine this information with other information we collect from you.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through
your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to
navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to
track your activities at our Site and Service. Most web browsers automatically accept cookies, but if you
prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar
on most browsers will tell you how to prevent your computer from accepting new cookies, how to have
the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to
our Site who disable cookies will be able to browse public areas of the Site, but the Services will not
Clear GIFs (a.k.a. web beacons, web bugs or pixel tags). Clear GIFs are tiny graphics with a unique
identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s
hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (in connection with
our Site to, among other things, track the activities of Site visitors, help us manage content, and compile
statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails
to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track
whether our e-mails are forwarded.
Third Party Analytics. We use automated devices and applications, such as Google
Analytics, MixPanel, and Kissmetrics , to evaluate usage of our Site and Services and to help us
personalize content on out Site and Services. We also may use other analytic means to evaluate our
Services. We use these tools to help us improve our Services, performance and user experiences. These
your personal information with these third parties.
Advertising. We may use network advertisers, such as AdRoll, to advertise our Site and Services on other
websites, and we may do so based on your visits to our Site and to other third party Sites. These entities
personal information with these third parties. Our Site does not currently respond to browser “Do-Not-
Track requests; however, you may find out more about targeted advertising in general, and opt out of
targeted ads from many ad networks, including AdRoll, through the National Advertising Initiative
(“NAI”) website, or the Digital Advertising Alliance (“DAA”) website.
USER GENERATED CONTENT
We may invite you to post content on our Site, including your comments Elite Telehealth Care cannot
prevent such information from being used in a manner that may violate this Policy, the law, or your
personal privacy. As a result, you should never post any sensitive information to our Site that you are
not comfortable sharing publically (e.g., personal medical details). Elite Telehealth Care is not liable to
you or any other person for any content or information you post to our Site or the use or disclosure of
such content or information by other users or third parties.
Our Site and Services may contain links to third-party websites. Any access to and use of such linked
websites is not governed by this Policy, but instead is governed by the privacy policies of those third
party websites. We are not responsible for the information practices of such third party websites.
PATIENT HEALTH INFORMATION
The privacy and security of Patients’ individually identifiable health information provided to Elite
Telehealth Care in connection with Services may be protected by federal law (HIPAA, the HITECH Act,
and their regulations) and state privacy laws, because Elite Telehealth Care provides Services to health
care providers. This health information is “protected health information” (“PHI”). PHI may be used and
disclosed by Elite Telehealth Care as necessary to provide Services, for our own management and
operations, to meet our legal obligations, and for any other purpose for which Patients have given
consent. We may share PHI with third parties for these purposes in compliance with applicable law. We
may de-identify PHI and aggregate it for purposes of monitoring and improving our products and
services, for benchmarking purposes, and to provide customized services or technologies our customers.
SECURITY OF MY PERSONAL INFORMATION
We have implemented reasonable technical, physical, administrative, and organizational safeguards to
protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration,
and destruction. Please be aware that despite our efforts, no data security measures can guarantee
100% security. You should take steps to protect against unauthorized access to your password, phone,
and computer by, among other things, signing off after using a shared computer, choosing a robust
password that nobody else knows or can easily guess, and keeping your log-in and password private. We
are not responsible for any lost, stolen, or compromised passwords or for any activity on your account
via unauthorized password activity.
Access To My Personal Information
You may modify registration information that you have submitted by logging into your account and
updating your profile information. Please note that copies of information that you have updated,
modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
We encourage you to contact us if you have any questions or concerns regarding the privacy aspects of
our Services or would like to make a complaint. You may contact us at 314-938-4438.
CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to
time, so please be sure to check back periodically. We will post any changes to this Policy on this page. If
we make any changes to this Policy that materially affect our practices with regard to the personal
information we have previously collected from you, we will endeavor to provide you with notice in
advance of such change, such as by highlighting the change on our Site, or emailing the email address of
record for your account.