Frequently Asked Questions

How does a Virtual Visit work?

Telehealth, or virtual visits is helping make access to health care more convenient. You can see and talk to a provider through your smartphone, tablet or computer. This means you don't have to go to a doctor's office or sit in a waiting room. Instead, you can visit with a healthcare provider from the comfort of your own home. You will receive an email and/or a text message with a direct link to your video session. Click the link to enter your preregistration information and electronically sign any consent forms. When you connect to the video session, enable camera and video to connect with your healthcare provider.

What conditions do Virtual Visits cover?

Providers can evaluate and treat multiple conditions in Virtual Visits: allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains & strains, and urinary tract infection (UTIs).

How much does a Virtual Visit cost?

In-network insurance plans include Anthem BCBS, Medicare, and United Healthcare. Without coverage, a Virtual Visit costs $75. Please call our office if your insurance plan is not listed, we are updating insurance plans frequently.

When can I access a Virtual Visit?

Virtual Visits are available Monday, Wednesday-Friday 9am-6pm and Saturday 9am-2pm.

You can schedule a Virtual Visit up to 1 week in advance.

What devices do I need?

You will need a smartphone, tablet, laptop, or desktop w/ internet connection (webcam and mic necessary if using a desktop). Google Chrome is the preferred browser, but Internet Explorer and Firefox are also compatible. 

Who can be seen via a Virtual Visit?

Anyone over the age of 1-year-old who is physically located within Missouri at the time of the Virtual Visit can be seen.

How is the after-visit summary, notes, and handouts handled with a Virtual Visit?

The after-visit summary (AVS) and all documents the patient may request are available to the patient via Elite Telehealth Care’s Online Patient Portal, available on our website and a link to access our patient portal will be sent with registration.

Can I receive prescriptions from a Virtual Visit?

If your provider deems it necessary, prescriptions are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Visit.

Can I receive lab services from a Virtual Visit?

If your provider deems it necessary, labs can be ordered electronically, and you will be directed to your local laboratory office closest to you. We are currently partnered with both Quest and LabCorp, but you can select the laboratory of your choice.  

Is a Virtual Visit the same thing as telehealth or telemedicine?

Our Virtual Visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as "the practice of medicine using technology to deliver care at a distance." Whereas, telehealth is defined as "electronic and telecommunications technologies and services used to provide care and services at-a-distance." Our providers and teledoctors are experienced with the tools and technology to provide the same amazing care you'd find in one of our centers.